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Services

We are the driving force of the refractory industry.

The experience and track record of RHI Magnesita in services are unmatched.  As global refractory leaders, we are in a position to drive positive change in our industry and the industries that rely on us. We offer a complete service portfolio for the steel, cement, nonferrous, glass, lime, casting, energy, chemistry, petrochemical, paper and pulp industries, exceeding our partners’ expectations with a complete, global and customized approach. We are in more places, have higher quality and more tailored solutions and more highly skilled people.

 

OUR DIFFERENTIALS:

  • On-site services
  • Focus on the development of innovative services for the industrial refractories consumer, continuously working with our Research & Development Centers
  • Global network of service technicians, with huge experience supporting clients worldwide
  • The extensive knowledge of our customers’ core processes gives us the expertise to make a contribution to optimization
  • Our system solutions are keyed to the quality standards of our customers and help them to stabilize the production process and increase productivity, but above all to reduce the overall production costs

 

OUR SERVICES:

Electromechanical Maintenance

RHI Magnesita offers specialized maintenance services such as inspection areas, planning, scheduling, execution, and control of these processes.

Major Repairs, Assemblies and Stops

RHI Magnesita has expertise in carrying out major repairs and assemblies associated with stops. Through a multi-disciplinary planning team aware of the best project management practices, we invest time and resources in the planning and preparation in order to have thorough control of the progress and cost.

Refactory Maintenance and Application

The objective of this unique range of services is to continuously optimize the performance of the applied refractory materials. With a global network of service technicians focused on clients, RHI Magnesita plans and executes the refractory maintenance activities in synergy with the customer’s production and maintenance teams, in order to maximize assets availability for operation.

In the integrated solution contracts, which include services and the provision of refractories, the materials’ performance is continuously monitored together with parameters of the production process, which allows our Technical Marketing experts to evaluate and propose customized solutions that maximize the value generation for our customers.

Solutions and Technology

RHI Magnesita’s team aims to develop and produce refractory application machines, which allow greater productivity, accuracy and quality of service.

By accumulating design know-how and production of such equipment, customized machines for each area and/or type of application are offered as part of our process-oriented solutions.

Solutions Development & Monitoring
  • Equipment customization projects
  • Equipment deployment, including training and assisted operation
  • Asset management, from the approval of the investment to the planning and execution of renovation and/or maintenance of equipment
  • Technical supervision for refractory assembly of furnaces and equipment
  • Process consulting, simulation and modeling
Engineering, Projects and Lining
  • Establishing demand-oriented lining concepts
  • Refractory engineering
  • Installation and start-up supervision
  • Technical assistance and after sales service
  • We take our time to discuss the lining recommendation with you in detail, working out and explaining the precise benefits for you and reviewing technical data sheets of products and their performance
  • Customer training
Metal Working Factory

This plant offers services including:

  • Lathe turning
  • Milling
  • Bore sizing
  • Adjustments
  • Boilermaking
  • Cutting
  • Assemblies
  • Welding processes
  • Nickel plating
  • Machining
  • Maintenance of mechanical assemblies and sub-assemblies
Cost per Performance

For many years, RHI Magnesita has taken comprehensive responsibility for the costs and services quoted, and offers various business models. Beside straight sales various package solutions are offered. Cost per Performance is a unique type of business model that offers a complete solution to the customer, providing benefits that exceed the scope of the refractory, avoiding the usual market practice of simply selling material. We have more than 20 years of expertise in this model, in partnership with the best and largest producers of steel worldwide.

Model

  • Offering complete solutions (considering Total Cost of Production) and not only the sale of refractories
  • True partnership to meet the customer’s objectives
  • Significant simplification of refractory management
  • Customization to customer needs
  • Working together with the customer, based on mutual trust
  • Offering application services and technologies

Sustainable differentiation

  • Consistency in raw material quality and supply guarantee
  • Work integrated in Research and Development Centers
  • Specific technical assistance available for customer sites

Benefits for the customer

  • Focus on reducing total cost of production
  • Reduced consumption and cost of refractories
  • Increased availability of equipment
  • Reduced need for working capital
  • Improved conversion efficiency
  • Reduced downtime
  • Reduced consumption of other consumable goods
  • Operational safety

 

Looking for more information on our products and solutions? Contact us!