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Tell us a bit about yourself and your RHIM journey so far.

My name is Bowen Tan. I am based in Vienna. I joined RHIM in 2022 as a global corporate function trainee. And now I am the change manager for DigiT rollout in Europe. At the same time, I am also involved in another internal company project, mainly focusing on the project management.

My motto is “the opportunity will not fall on you, you have to chase it!”

What kind of projects have you worked on?

In 2024, I contributed to improving the Process In Full and On Time (PIFOT) KPI for the Europe region. PIFOT measures our ability to deliver products to customers in full and on time, and it was also a KPI linked to performance bonus last year.

My key responsibilities included conducting root cause analyses, identifying opportunities for improvement, and aligning closely with relevant stakeholders. Through these efforts, I successfully supported the region in exceeding the PIFOT target, achieving a performance level above 80%.

What has been a highlight of your experience with RHIM so far?

One of my key highlights at RHIM has been my cross-regional assignment in China. In 2023, I spent five months supporting the regional marketing intelligence team, contributing to various initiatives such as marketing dashboard development and data analysis.

A notable moment during this assignment was attending the Green Steel Summit in Shanghai as a representative of RHIM. The summit offered valuable insights into the Chinese steel industry's strong commitment to sustainability—an area where RHIM, as a pioneer in sustainable refractory solutions, is well-positioned to support customers in their decarbonization journeys.

What do you appreciate most about RHIM’s culture?

I love the RHIM collaborative culture. In my opinion, our colleagues are quite collaborative and are willing to help each other. Especially in a project where cross-functional collaboration is usually essential, I don’t usually see any obstacles that keeps the project from progressing. This collaborative mindset is the crucial key to project success.

What advice would you give to future trainees?

Whenever you come across any challenges, do not be afraid, do not be worried.

Take the initiative, talk to your mentor / manager, align with stakeholders. Then you will find a way to solve the problem.