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How we act

Ultimately we’re all about people

The more closely we work with our customers, the greater the difference we can make for them. So having a global network of offices, research centres and production sites is important to us, and to them. We’ll go on extending our global reach, to be nearer to even more customers.

Being closer to customers doesn’t just mean we can be more responsive to their needs. It also helps us to listen better – to understand their concerns, cultures and ways of working. And to be alert to new thinking and ideas that enable us to deliver ever better advice, service and solutions.

We’re acknowledged industry leaders in innovative technology. But to deliver results for customers, that technology has to be put to work effectively.
By people.

That’s why we attach so much importance to our people. To a leadership style that encourages openness, fresh thinking and initiative. To a collaborative culture that values ideas and determination to add value for our customers. Colleagues who are down-to-earth, positive, energetic and optimistic make strong teams who get results.

Our key value themes determine all our actions:

  • Act customer-focused and innovatively
  • Have open decision making in a respectful environment
  • Operate cross-functionally, collaboratively and pragmatically across the global organization
  • Be performance driven and accountable