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Compliance Helpline

RHI Magnesita is committed to responsible and ethical corporate governance in compliance with all applicable legal regulations. This commitment is defined in our Code of Conduct, which all managers, employees, and contract staff are obligated to follow. If you believe that these principles have been violated in the course of a business relationship, please notify Internal Audit, Risk & Compliance.

Our Compliance Helpline enables you to report suspected misconduct at any time. It is operated by an independent, specialized service provider and guarantees full anonymity if desired.

You can reach the Compliance Helpline via a web portal at www.speakupfeedback.eu/web/7eswuk/, by e-mail at compliance-helpline@rhimagnesita.com, or by telephone at the following access numbers:

Location Phone Instructions Access code Language Options
ALBANIA 00-800-0010
Wait for the tone or instructions, and then dial:
800-876-1871
33551 Albanian, English
ARGENTINA 08006660078 75742 Latin American Spanish, US English
ARMENIA N/A 17641 Armenian, English
AUSTRALIA 1800452051 89725 English
AUSTRIA 0800-295175 57430 German, English
BAHRAIN 80004518 50424 Arabic, English
BANGLADESH N/A 29315 Bengali, English
BARBADOS 1800 9868632 53498 US English, Latin American Spanish
BELARUS 882000730010 78350 Russian, English
BELGIUM 0800-71365 04823 Flemish, French, English
BERMUDA 1-888-799-0983 17350 US English, Latin American Spanish
BRAZIL 08008919678 11663 Brazilian Portuguese, US English
BULGARIA 008001194474 63431 Bulgarian, English
CAMBODIA 1800208759 87658 Khmer, English, French
CANADA 1-866-8181239 14680 US English, French
CAYMAN ISLANDS N/A 68103 English, 
CHILE 12300202775 99291 Latin American Spanish, US English
CHINA 4009901434
If you are calling with provider Netcom:
108007440179
If you are calling with provider Telecom:
108004400179
42824 Mandarin Simplified, Cantonese Simplified, English
COLOMBIA 018009440692 13124 Latin American Spanish, US English
CONGO N/A 78221 French, English
COSTA RICA 08000440029 19358 Latin American Spanish, US English
CROATIA 0800223069 84915 Croatian, English
CYPRUS 80091182 72707 English, Greek, Turkish
CZECH REPUBLIC 800 900 538 83102 Czech, English
DENMARK 80885638 59525 Danish, English
DOMINICAN REPUBLIC 1855-677-5588 05054 Latin American Spanish, US English
EGYPT 0800 0000615 54799 Arabic, English
ESTONIA 800 0044 208 16435 Estonian, English
FINLAND 08001-13031 86486 Finnish, English, Swedish
FRANCE 0800-908810 76983 French, English
GEORGIA 0706777347 55751 Georgian, English
GERMANY 0800-1801733 49214 German, English
GHANA

1. Dial the AT&T code 0-2424-26-004 and wait for the tone or instructions

2. Dial the free phone number 888-799-0983

3. Enter access code

03129 English
GREECE 0080044142695 45794 Greek, English
HONG KONG 800963161 56289 Cantonese Traditional, Mandarin Traditional, English
HUNGARY 0680981359 64935 Hungarian, English
ICELAND 800 8809 13000 Icelandic, English
INDIA 0008004401221 14091 English, Hindi
INDONESIA If you are calling with provider Indosat: 001 803 440 559
If you are calling with provider Telkom: 007 803 440 559
85678 Indonesian, English
IRELAND 1800-552136 27172 English, 
ISRAEL 1809444260 04795 Hebrew, Arabic, English
ITALY 800-787639 81839 Italian, English
JAPAN 0120 774878 86816 Japanese, English
JORDAN 080022868 28377 Arabic, English
KAZAKHSTAN 88003332641 77726 Kazakh, Russian, English
KENYA 0800733255 69701 English, Swahili
KOREA (SOUTH) 007984424261 69131 Korean, English
KUWAIT 22282084 97230 Arabic, English
KYRGYZSTAN N/A 64501 Russian, English
LATVIA 8000 2490 22756 Latvian, English
LITHUANIA 880090006 15382 Lithuanian, English
LUXEMBOURG 800-21048 44659 German, French, English
MALAYSIA 1-800-88-4307 55723 Malay, English
MALTA 80062460 65433 English
MEXICO 8001234618 22972 Latin American Spanish, US English
MONACO 0800-908810 94789 French, English
MOROCCO N/A 13061 Arabic, French, English
NAMIBIA N/A 07650 English, Afrikaans
NETHERLANDS 0800 0222931 13765 Dutch, English
NEW ZEALAND 0800450436 30126 English
NIGERIA 07080601488 61797 English 
NORWAY 800-18333 01436 Norwegian, English
OMAN 80070101 03105 Arabic, English
PAKISTAN 0080090044214 59974 Punjabi, English
PARAGUAY 0098004410063 40041 Latin American Spanish, US English
PERU 080052767 12699 Latin American Spanish, US English
PHILIPPINES 1800 1441 0215 66398 Filippino, English
POLAND 008004411739 49264 Polish, English
PORTUGAL 800-831528 11377 Portuguese, English
PUERTO RICO 1800 876 1871 29806 Latin American Spanish, US English
QATAR 8000162 18115 Arabic, English
ROMANIA 0800894540 29881 Romanian, English
RUSSIA 810 800 2626 9902 41365 Russian, English
SAUDI ARABIA 8008442726 65979 Arabic, English
SERBIA 0800190078 54928 Serbian, English
SINGAPORE 1800-8232206 24528 English, Malay
SLOVAKIA 0800004529 98653 Slovak, English
SLOVENIA 080080806 19454 Slovene, English
SOUTH AFRICA 0800991526 27643 English 
SPAIN 900-973174 67595 Spanish, English
SRI LANKA 2424612 11474 English, Tamil, Mandarin Traditional
SWEDEN 020-798813 01342 Swedish, English
SWITZERLAND 0800-561422 56697 German, French, Italian, English
TAIWAN 00801444317 42191 Mandarin Simplified, English
TAJIKISTAN N/A 04881 Russian, Uzbek, English
TANZANIA N/A 41971 Swahili, English
THAILAND 001800 441 4284 85559 Thai, English
TRINIDAD AND TOBAGO 1888 799 0983 34844 US English, Latin American Spanish
TURKEY 00800 448824369 91463 Turkish, English
UGANDA N/A 65060 English, Swahili
UKRAINE 0800 801 192 15941 Ukrainian, Russian, English
UNITED ARAB EMIRATES 80004412727 49434 Arabic, English
UNITED KINGDOM 0800-1693502 55052 English
UNITED STATES 1-866-2506706 31651 US English, Latin American Spanish
URUGUAY 0004044014 48812 Latin American Spanish, US English
UZBEKISTAN 00800 1201217 19955 Uzbek, Russian, English
VENEZUELA +58 212-7202008 26006 Latin American Spanish, US English
VIETNAM 120852140 89088 Vietnamese, English
ZIMBABWE N/A 03286 English 
Web Portal

Direct access to the web portal

Email

Alternatively, please send an email to compliance-helpline@rhimagnesita.com.

Mobile Access
Country Mobile access
ALBANIA No, AT&T
BANGLADESH No, AT&T
GHANA No, AT&T
UZEBEKISTAN No, AT&T
   
BARBADOS No
BELARUS No
BERMUDA No
GREECE No
LITHUANIA No
MALTA No
PAKISTAN No
PARAGUAY No
PUERTO RICO No
TURKEY No
   
ARGENTINA no information
BAHRAIN no information
DOMINICAN REPUBLIC no information
EGYPT no information
ICELAND no information
ISRAEL no information
JORDAN no information
KUWAIT no information
LUXEMBOURG no information
PHILIPPINES no information
SLOVENIA no information
SRI LANKA no information